How a leading university achieved 85% engagement rate and 40% administrative reduction through AI-powered student services
EduTech University, serving 15,000 students across multiple campuses, faced challenges in providing timely student support and managing administrative workload. With limited staff and increasing student expectations for instant responses, they needed an intelligent solution to enhance student services while reducing administrative burden.
By implementing SMS-iT's Agentic AI platform, EduTech University transformed their student engagement strategy, achieving significant improvements in response times and student satisfaction. The AI system now handles student inquiries, course registration assistance, and academic guidance, allowing staff to focus on complex student needs.
"Our AI assistant has become an integral part of student life. Students get instant answers to their questions, and our staff can focus on providing personalized academic guidance."
Measurable improvements across all student service metrics within 2 months
Student engagement improved through personalized AI interactions and instant support availability.
Administrative workload reduced through automated student services and inquiry handling.
Student queries resolved automatically with accurate information and appropriate escalation.
Course registration process accelerated through AI-guided assistance and automated workflows.
Student satisfaction increased due to improved response times and service quality.
Student retention improved through better support and proactive academic guidance.
See how SMS-iT's Agentic AI can help your educational institution achieve similar results. Schedule a personalized demo to explore the possibilities.