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Refund Policy

On this page, you can read more about our refund policy contained in our terms and conditions you must agree to, before using any of our services.

Effective Date: April 6th, 2022.

This Refund Policy ("Policy") outlines the terms and conditions governing refunds for subscriptions and hardware purchases made through the SMS-iT platform and its associated store.

Subscription Refunds:

  • All subscriptions sold on this platform are non-refundable.
  • Sales are final on all subscriptions.
  • Under no circumstances or conditions are refunds permitted or honored for any subscription.
Cancellation of Subscriptions:
  • To cancel your subscription, please log in to your account, click on Change Plans and click on the CANCEL button available at your subscription or plan. Once the CANCEL button is clicked, your subscription will be automatically cancelled.


    • Hardware Purchases from SMS-iT Shop/Store:
    • Hardware items purchased from the SMS-iT Shop/Store at store.smsit.ai can be returned within 30 days of the delivery date.
    • Only defective or damaged items will be eligible for return. Any other reason for return will be rejected.

    Chargebacks:
    • In the event that a chargeback is initiated by the customer, the customer's subscription access will be immediately terminated, and access will not be reinstated until the chargeback is resolved in favor of SMS-iT.
    • The customer acknowledges that initiating a chargeback constitutes a breach of this Policy and may result in legal action to recover any losses incurred by SMS-iT.

    No Warranty or Guarantee:
    • SMS-iT makes no warranties or representations, express or implied, regarding the performance or suitability of any products or services offered through this platform. All products and services are provided "as is" without warranty of any kind.

    Limitation of Liability:
    • In no event shall SMS-iT be liable for any direct, indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data, or use, incurred by the customer or any third party.

    Please note that this Policy is subject to change at any time without prior notice. It is the responsibility of the user to review this Policy periodically for updates or modifications.

    If you have any questions or concerns regarding this Refund Policy, please contact us at [email protected].

    Thank you for choosing SMS-iT.

    We’ve Got Answers

    Frequently Asked Questions

    Can SMS-iT Integrate Into GHL?

    Yes. We’ve built a robust integration that allows users to integrate their SIM cards and choose from 8 other gateways to send SMS from within the GHL platform.

    Is using a SIM card legal?
    Absolutely. Our platform is 100% compliant with all TCPA laws. This includes the use of SIM cards. All sim cards come with the 10DLC already registered the second you leave the carrier store.
    Can I have support transferring from my old CRM to the SMS-iT platform?
    In the very near future, yes, as soon as we complete 100% of our features, you’ll be able to do this. You’ll have access to chat and email support with our team of onboarding experts, who will not only help you transfer to SMS-iT but continue to support you as long as you’re here! Within the next 120 days, we expect to be complete.
    Is there any catch with the free trial of SMS-iT?
    Nope. No catch here. We only require you to put in your credit card, but it won’t be charged until the day after your free trial expires. We require a credit card to prevent fraud and misuse of our CRM system.
    How regularly is the software being updated?
    Every week. The CEO & Founder of the company is a full-stack software developer himself and has dedicated himself and our team of developers to ensure we are consistently improving our product and services.
    Will SMS-iT provide sub-accounts?
    Yes, each sub-account will be $20.
    Can I have multiple SIM cards and gateways in my main account without having to purchase extra sub-accounts?

    Yes. It only costs $10 bucks per additional SIM card and additional gateway. So if you wanted to rotate 5 sim cards. It would be an extra $50 per month, and that also includes 5 extra gateways.