Empowering Your Success With Next-Level Features
Whether it’s text messaging, voice calls, social media engagement, or automation through AI, this platform offers a comprehensive toolkit to optimize your customer interactions and streamline your communication processes.

Cloud Version Credits and Numbers
This feature allows you to use our network/provider for buying numbers abd sending messages. It is different from the Decentralized Connections, where you use your own Simcard or SMS Gateway or SMPP, as your network.
Text (SMS, MMS, RCS)
SMS (Short Message Service)
MMS (Multimedia Messaging Service)
RCS (Rich Communication Services)
Social Media Messaging
Fax
Voice
Voice Broadcast: This feature enables businesses to send out pre-recorded messages to a large number of recipients simultaneously. It's often used for announcements, marketing promotions, or emergency notifications.
Voicemail: The CRM system includes voicemail capabilities, allowing businesses to receive and store voice messages from customers when they are unavailable to answer a call.
Calls: This refers to the ability to initiate and receive phone calls directly through the CRM platform. It enables businesses to manage their telephonic interactions with customers within the CRM environment.
Smart Inbox
It is a sophisticated messaging platform that not only receives messages but also helps you efficiently manage and respond to them. It also has features like message categorization, AI for automated responses which can be trained with Websites, Chat Logs, Text, User Feedbacks, Industry Specific Knowledge, Notion, Youtube, DOCs, Code Docs, PDF etc, and tagging to keep your communication organized.
AI for Smart Inbox, Messages, and Smart Tools
ChatGPT and Bard
Pipelines
SMS Gateways & SMPP
22+ Smart Tools
This encompasses a wide range of tools that serve various purposes.
Analytics Tools: These help you track and analyze the performance of your communication efforts.
Compliance Tools: These ensure that your communication adheres to legal and industry-specific regulations.
AI-powered Options: These include tools and features that utilize artificial intelligence for tasks like sentiment analysis or predictive analytics.
Auto Responders
Auto Responder Chatbot
Birthday SMS Wishes
This feature allows businesses to automatically send personalized birthday wishes to their customers via SMS. It’s a thoughtful way to engage and build rapport with customers.
Blogger
Contests
Contracts
Fundraising Kiosk
GPT (Generative Pre-trained Transformer):
Kiosk Builder
This tool allows you to design and create interactive kiosk interfaces, which can be used for various purposes like information dissemination, surveys, or collecting feedback.
Loyalty Programs
This feature enables businesses to implement and manage loyalty programs, where customers are rewarded for their repeat business or other specified actions.
Mobile Coupons
This allows you to distribute coupons or special offers to customers via mobile devices, providing an incentive for them to make a purchase or take a specific action.
Mobile Page Builder
This tool helps you design and create mobile-friendly web pages. These pages can be optimized for various purposes, such as product promotions, event information, or lead generation.
NON-GSM Character Checker
This is a tool that helps verify and manage characters that may not be compatible with GSM networks, ensuring that messages are delivered accurately.
Polls
Q&A SMS Bots
This allows you to distribute coupons or special offers to customers via mobile devices, providing an incentive for them to make a purchase or take a specific action.
QR Codes
QR codes are scannable barcodes that can be used to direct users to specific online content, such as websites, apps, or promotional materials.
Recurring Reminder
Schedule and receive notifications or alerts at specified intervals or on specific dates and times. This feature is designed to help you manage repetitive tasks, appointments, or events efficiently.
Short Links
These are condensed versions of URLs that redirect users to specific web pages. They are useful for sharing concise, easy-to-remember links.
Sites
This refers to the ability to create and manage websites or landing pages within the CRM system, providing a platform for online presence and engagement.
Funnel
The funnel represents the stages a customer goes through before making a purchase or taking a desired action. It typically includes stages like awareness, consideration, and conversion. This tool helps design and track customer journeys through various stages.
Website
This tool involves the creation and management of websites within the CRM system. It allows businesses to have an online presence where they can provide information, showcase products or services, and engage with their audience.
Blogs
This tool allows for the creation and management of blog content. Blogs are a way to share informative and engaging content with your audience, which can help drive traffic to your website and establish your brand as an authority in your industry.
Membership
This tool allow you to create and manage membership programs or areas within your website. This can be used for exclusive content, special offers, or community engagement with your loyal customers.
Forms
Forms are interactive elements on a website where visitors can input information. This tool allows you to create and customize forms for various purposes such as lead generation, contact forms, surveys, and more.
Surveys
This tool enables you to create and distribute surveys to your audience. Surveys are useful for gathering feedback, conducting market research, and understanding customer preferences.
Chat Widget
The chat widget is a small interface element on a website that allows visitors to engage in real-time chat with a representative. It provides an instant way for visitors to get answers to their questions or receive assistance. It is powered by AI, and you can train the AI using Text, Website URL, Chat Logs, User Feedback and Industry-Specific Knowledge.
URL Redirects
This tool allows you to manage the redirection of URLs. It means that when a user tries to access a specific URL, you can configure it to redirect them to another page or website. This can be used for various purposes like rebranding, tracking campaigns, or ensuring a smooth user experience.
Even More Tools!
Social Planner
This tool helps schedule and manage social media posts and campaigns, ensuring consistent and strategic communication across various platforms.
Text To Win (Sweepstakes)
This feature allows you to run text message-based sweepstakes or contests, where participants can enter by sending a specific keyword via SMS.
Video Ads
This involves the creation and distribution of video advertisements, which can be used to promote products, services, or events to a wider audience.
Web Sign-up Widget
This widget provides a user-friendly way for visitors to your website to sign up for newsletters, promotions, or other forms of communication, helping you capture leads and build your customer base.
Broadcast
Sending a single message to a large number of recipients simultaneously.
Smart Dialer with Customer Connect
A tool that automates the process of dialing and connecting with customers, potentially using AI to prioritize calls.
Receptionist – IVR (Interactive Voice Response)
This automated system interacts with callers, providing them with options and routing them to the right department or information.
Extensions
These allow callers to reach specific individuals or departments within your organization by entering a specific extension number.
Social with 22+ Channels
This feature enables you to communicate with your audience through various social media platforms. It could include popular platforms like Facebook, Twitter, Instagram, and others.
Email with SMTP Gateway
This integrates email communication seamlessly into your CRM system. It allows you to send and receive emails directly from the platform, ensuring that all your communication channels are centralized.
QR Code Builder – PRO
This tool lets you create customized QR codes. These codes can be scanned by customers to quickly access specific information or take specific actions, enhancing customer engagement.
Smart Analytics
This feature provides you with in-depth insights derived from your campaigns and interactions. It helps you make informed decisions based on data, optimizing your communication strategies for better results.
Notepad
This is a feature that allows you to keep detailed notes and information for each customer interaction. It’s a way to ensure that you have a comprehensive record of your communications with each customer.
Staff AI (AI-Powered Virtual Assistance)
This feature enhances efficiency by providing AI-powered virtual assistance. It can handle tasks like appointment scheduling, answering common queries, and more, allowing your team to focus on higher-level responsibilities.
Smart Contact Management
This tool helps you organize and manage your contacts efficiently. It allows for targeted outreach, ensuring that you can communicate with specific groups or individuals effectively.
Appointments
This feature simplifies scheduling by integrating appointment booking directly into your CRM system. It makes it easier for customers to set up meetings or appointments with your team.
Templates
This feature provides pre-designed message templates that you can use for your communications. It’s a time-saving tool, ensuring consistency and efficiency in your messaging.
Activity Logs
This keeps a detailed record of all interactions. It provides a comprehensive history of communication, which can be valuable for reporting, analysis, and maintaining a transparent record.
Leads Reports
This provides you with in-depth reports on your leads. It helps you understand your audience better, allowing you to tailor your communication strategies to meet their specific needs and preferences.
Unlimited Keywords
This allows you to create custom keywords that customers can use to interact with your brand. It provides an intuitive and easy way for customers to engage with your services or content.
Unlimited Team Accounts
This feature enables seamless collaboration with your team members on a single platform. It ensures that everyone involved in customer communication has access to the necessary tools and information.
Smart Numbers Management
This tool helps you efficiently manage your phone numbers. It ensures that you have control over your communication channels, allowing for optimal outreach to your audience.
Smart Compliance Management
This feature ensures that your communications comply with industry regulations and standards. It helps maintain trust and credibility with your audience, avoiding potential legal issues.
Tons of Integrations
SMS-iT CRM seamlessly connects with various existing tools and platforms. This means you can integrate it with your current systems, allowing for a smooth workflow across your entire organization.
Power Dialer + Multi-Line Dialer
These features enhance your calling capabilities. The power dialer automates the process of making calls, while the multi-line dialer allows for managing multiple lines simultaneously, increasing efficiency in your outreach efforts.
Bulk Social for Text
This feature allows you to reach your audience on popular social media platforms through bulk messaging. It’s an efficient way to expand your reach and engagement on social media.
Workflow Automation with AI
This tool helps streamline your processes by automating tasks with the help of AI. It ensures that routine tasks are handled efficiently, freeing up time for your team to focus on more strategic activities.
E-commerce Suite with AI
This feature enhances your e-commerce efforts with the help of AI-powered functionalities. It might include features like personalized product recommendations or automated order processing to improve the online shopping experience.
Smart Analytics for Smart Tools
This feature provides data-driven insights to optimize the performance of your CRM tools. It helps you make informed decisions on how to best utilize the available functionalities.
Tracks
This tool allows you to monitor and manage your customer journeys. It provides insights into how customers interact with your brand over time, helping you refine your communication strategies.
Phone Number Validation & Lookup
This ensures that the contact information in your CRM system is accurate and up-to-date. It’s crucial for maintaining effective communication with your audience.
Smart Scraper – Contact Data Completer
This tool enhances your data by automatically completing missing contact information. It ensures that your CRM system has complete and accurate customer details.
Smart Database
The Smart Database boasts an extensive repository of over 2 billion records, offering users a valuable resource for their marketing endeavors. It’s important to note that sending text messages to these records is conditional on obtaining prior consent.
SMS-iT GPT
This feature taps into the power of AI-driven text generation. It allows for the creation of personalized messages using advanced natural language processing techniques.
iOT (Internet of Things)
Integration and Connectivity: SMS-iT CRM leverages the power of the Internet of Things by seamlessly integrating with IoT devices. This allows for the collection of real-time data from various connected devices such as smart appliances, wearables, and sensors.
Data Insights: By gathering data from IoT devices, the CRM system can provide valuable insights into customer behavior and preferences. For example, it can track usage patterns, product interactions, and environmental conditions, enabling businesses to offer personalized services and recommendations.
Geo Targeting
Location-Based Marketing: With Geo Targeting, SMS-iT CRM allows businesses to target their marketing efforts based on a user's geographical location. This can be used to send location-specific promotions, event notifications, or relevant local information.
Personalized Communication: By incorporating geospatial data, the CRM system can tailor messages to suit the preferences and needs of customers in specific locations. This enhances customer engagement and increases the likelihood of conversion.
Metaverse
Virtual Reality (VR) Integration: SMS-iT CRM embraces the concept of the metaverse by integrating with virtual reality platforms. This enables immersive customer experiences, allowing users to interact with products or services in a virtual environment.
Enhanced Customer Engagement: Businesses can use the metaverse to create virtual showrooms, conduct virtual events, or offer virtual tours of their products or services. This fosters deeper engagement and a unique customer experience.
Blockchain
Data Security and Integrity: SMS-iT CRM utilizes blockchain technology to ensure the security and integrity of customer data. Each interaction and transaction is recorded in a decentralized ledger, making it highly resistant to tampering or unauthorized access.
Transparent Transactions: Blockchain enables transparent and auditable transactions, which can be particularly important for industries like finance, healthcare, and supply chain management. It ensures trust and accountability in customer interactions.